ZugeVape Refund Policy

Thank you for shopping with ZugeVape. Please carefully read our refund policy:

1. Refund Request Within 24 Hours:

You can request a refund within 24 hours of placing your order. If you would like to cancel your order and receive a refund, please contact us as soon as possible.

2. Refund Request After 24 Hours:

Orders placed after 24 hours cannot receive a full refund. At this stage, the package is usually prepared and dispatched to customs, making a full refund no longer possible.

3. Partial Refund for Late Requests:

For refund requests made after 24 hours, we can only offer a partial refund of up to 50% of the order amount. This is due to the costs incurred when recalling the package from customs.

4. No Refund After Shipment:

Once the package has been shipped and you have received a tracking number, no refund requests will be accepted.

5. Insurance and Customs Issues:

All parcels shipped from our China warehouse to EU countries are insured. If a parcel is detained by customs and not released, we will resend it or provide a full refund. Please note that insurance only applies to parcels shipped from our China warehouse to EU countries.

6. Incorrect Address or Delivery Issues:

If the package cannot be delivered due to an incorrect address or other customer-related issues, the customer will be responsible for the cost of reshipping the package.

7. Refund Processing Fee:

If an order is cancelled due to the customer’s own reasons, the customer will be responsible for the refund processing fee.

If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.